At Roman Blinds Dubai, our efforts are geared towards providing reliable Roman blinds and installation services. We offer our blinds based on quality, and proper functionality. Roman blinds, materials and installations can be offered a warranty of 3 to 5 years based on the type of product, materials used, mechanism of operation and project requirements.
Roman Blinds Dubai | Warranty Policy
Warranty Coverage
Our warranty is limited to eligible Roman blinds and installations in case of:
- Defects in manufacturing arising from covered Roman blinds, fabrics, mechanisms and components.
- Problems associated with any parts delivered as part of the original installation.
- Operating defects caused by defects in mechanisms or the covered operating system.
- Problems related to installation and affecting the operational capability of the blinds.
- Faults arising due to faulty installation components delivered and installed by us.
Requirements for Warranty Coverage
The customer is required to comply with the specified recommendations about operating, cleaning, and maintenance after the installation. Custom Roman blinds should be used properly and exclusively for the purpose they were designed for either residential or commercial purposes.
Proper maintenance and handling will ensure your blinds stay looking good, move smoothly, remain in a proper fabric condition, and keep their functionality for a longer period of time.
Limitations for Warranty Protection
Warranty protection does not apply in cases when your blinds suffer damage or defects because of:
- Accidents, negligence, misuse, and careless handling.
- Fire, flooding, water damage, power failure, extreme weather conditions.
- Unauthorized repairs, alterations, or parts replacement.
- Improper cleaning, improper detergents, or harsh chemicals usage.
- Deterioration, fading, or damage caused by prolonged exposure to sunlight.
- Wrong use, inappropriate maintenance, or non-compliance with the instructions.
Making a Warranty Claim
In the case of any fault that arises from your Roman blinds and is covered by our warranty policy, you are requested to contact our customer care department as soon as possible.Â
As part of evaluating your claim, we need some additional information such as your purchase details, installation details, images of the defective section, and an elaboration of the defect.
After receiving all the needed information, our technical team will evaluate your claim and decide on the way forward. At times, there may be a need for us to conduct an investigation to identify the root cause of the problem.