Roman Blinds Dubai | Return and Refund Policy

Roman Blinds Dubai provides you with quality window covering products according to your expectations. Before the product reaches you, all orders are inspected to make sure that the blinds, fabrics, accessories, and other products are shipped in the appropriate condition.

Despite our best efforts, however, a wrong, defective, or damaged product can still reach one of our customers. The following guidelines will give you a detailed description of conditions under which the product can be returned or replaced and a process to follow for the claims.

Valid Reasons to Request Return

Return or exchange can be requested based on any of the following reasons:

Mismatched Roman Blind Delivered

In case the delivered product is different from the one chosen or ordered by the customer, you can inform our team of the matter immediately. Once it is confirmed, a replacement or refund of the item can be provided accordingly.

If the error occurs because of the processing and dispatching process at our end, the replacement will be managed by us without charging any extra cost to the customer.

Damage to the Product

Roman blinds that have any damage or manufacturing defects can be returned or exchanged for a new one according to the result of an investigation.

It is advised to bring this issue to our attention immediately after the delivery of the order along with any picture or video that can prove the defect.

Unused and Untouched Products

In cases where there is a change of mind regarding the color, pattern or design of the product, an exchange can be allowed if the product is still unused, untouched and unopened. Such requests will be subject to product eligibility and approval.

Items Not Covered in Returns

Certain orders of Roman blinds are not covered in returns because of individual customizations or alterations or if they are already used.

Customized Roman Blinds

The custom-made Roman blinds based on your specifications, such as size, material, measurements and other personalization will generally not be allowed to be returned. There is however an exception in cases where there is a verified manufacturing error or where our production is wrong in any way.

Purchases during Promotions and Sale

In certain occasions, Roman blinds sold during promotions, discounts or sales are usually not eligible for return or exchange. In case of the wrong product supplied or if there is any confirmed manufacturing defect, the cases can be reviewed differently.

Installed or Used Blinds

The installed, altered, modified or used products cannot be returned or refunded. Customers are always advised to check their Roman blinds prior to installation.

Requesting a Return or Refund Process

For easy processing, kindly adhere to the following procedures in reporting a return, replacement, or refund request.

Step 1: Contact Our Customer Service

Reach out to our customer service team via phone or email detailing the issues with your order.

Phone: +971 55 624 7104

Email: info@romanblindsdubai.ae

Step 2: Share Supporting Evidence

Kindly share any images, video clips, order details, or other evidence that can help our customer service team to determine whether the problem occurred during manufacture, packaging, shipment, or installation.

Step 3: Product Evaluation

Upon the receipt of all the necessary details, the customer service team will conduct an evaluation of the reported problem. Where appropriate, the product can be inspected prior to processing the return, replacement, or refund.

Return, Exchange, and Refund Time

The process of reviewing and approving return, exchange, and refund requests takes about 10 to 14 working days depending on the product, need for inspection, availability of replacement items, and the type of issue reported.

Refunds are issued upon the review and approval of the return request.
Replacement products are provided based on available stock or manufacturing schedule.
In the case where the issue was caused by our mistake, we will cover the cost of return or replacement.
Change of mind requests might attract additional charges.